FAQs

Frequently Asked Questions

Right now, we don’t. But check back in the future, and maybe we will.

The question should be, which payment methods aren’t accepted? We take Visa, MasterCard, American Express, and Discover. As a friendly reminder, prices – including our promotions – can change. They also don’t include shipping, handling, and state sales tax.

Easily. Quickly. Painlessly. All right on our website. Or, if you feel like talking to an actual person, please call our customer service professionals. They’re happy to chat Monday through Friday, All the contract information are is on the contact us page. You can visit our physical shop also.

If they’re available, yes. Call our customer service experts at and ask us.

Fairly. And less than you’d expect. But our product prices, including promotional offers, can change. They also don’t include shipping, handling, tax, and all that other fun stuff.

Why not, yes, we do. If you’re interested in replacement parts, please go to the contacts page

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Since we like to make things easy for you, we included one with each fixture. You can also find them on our website; just head to the product page and scroll down to the Technical specification tab and you get the User manual.

Easy. Just cruise on over to the product page and scroll down to the page on the right-hand side. Find “Technical Specification” and click “Download Now.” Here you can also find the IES file here.

We ship most orders same day via UPS Ground.  The warehouse cut off time is around 3pm.

Yes, we try to give you detailed information about our products, but sometimes it’s just not what you had in mind.  We have a 30 day return policy – we need the product back in it’s original packaging and in original new condition.