Totallights warrants to the original purchaser of the totallights lighting product purchased that the Product will be free from material defects in workmanship and materials under normal use and service and conform to Totallights written specifications. This limited warranty extends for a period of 3 to 5 years from the date of your original retail purchase of the Product delivered to you, unless otherwise indicated on the catalog or website page associated with the Product.
There is NO WARRANTY in cases of damage to the Product in transit or damage caused by your negligence; abuse; abnormal usage; misuse; accidents; damage due to environmental, corrosive or natural elements; improper power supply; failure to follow Totallights instructions or Faulty applicable electrical codes; improper installation, storage or maintenance; damage due to acts of God; fire; vandalism; civil disturbances; power surges; alteration; mishandling; and incorrectly or improperly performing maintenance or repair by someone else,
For the purchase of poles and bullhorns, the limited warranty specifically excludes fatigue failure or similar phenomena, resulting from induced vibration, harmonic oscillation or resonance associated with movement of air currents around such poles and bullhorns
What you need to know:
Our products have either a 30,000 hours (3 year) or a 50,000 hours (5 year) warranty.
The warranty period starts on the date of delivery that is the day you receive your products – not the day you decide to use them. Within the warranty period (with proof of purchase like your order receipt or order number) we will replace any defective bulb or fixture with equal working model in the same condition or better. If you drop it – that is not covered by the warranty! (Sorry – please handle with care.)
This warranty policy is valid only for products sold in the United States of America and purchased directly from us and you can provide a valid order number.
Products must have been properly installed and operated in accordance with the manufacturer’s instructions.
Labor costs for installation of this product is not covered by this warranty.
30,000 hours or 3 year warranty on our LED bulbs/residential lighting solutions. Warranty details are listed in the Product Description.
You might hear about 22 year warranties from the big box stores or other online retailers, however, that is only based on use of 3 hours per day. In reality most bulbs are used between 8 and 12 hours a day which would be covered under warranty for 6 to 10 years – excellent for a bulb!
On the average if you use this bulb 24 hours a day – it will be covered up to 3 years. On average if you use this bulb 12 hours a day – it will be covered up to 6 years. On average if you use this bulb 8 hours a day – it will be covered up to 10 years. On average if you use this bulb 3 hours a day it will be covered up to 27 years.
50,000 hours or 5 year warranty on our exterior LED commercial grade lighting solutions. Warranty details are listed in the Product Description. You might hear about 45 year warranties from the big box stores or other online retailers, however, that is only based on use of 3 ours per day. In reality most bulbs are used between 8 and 12 hours a day which would be covered under warranty for 11 to 17 years – excellent for a bulb!
On the average if you use this bulb 24 hours a day – it will be covered up to 5 years. On average if you use this bulb 12 hours a day – it will be covered up to 11 years. On average if you use this bulb 8 hours a day – it will be covered up to 17 years. On average if you use this bulb 3 hours a day it will be covered up to 45 years
