Thank you for consider Total Lights for your next online sale. We want to provide you with the easiest shopping process online. We have huge confidence in the quality of our products, and our sales policy only reflects that. So, in order to provide you with that quality of service, we’ve implemented a simple policy in plain English for you.
If you are unsatisfied with any of our products, please contact us within 30 days of your purchase at email@example.com. We will issue you an RMA number that is to be attached to the box before returning. Any product within 30 days of purchase is eligible for a return. If the product is considered defective, Total Lights will cover the cost of shipping back. For other reasons, the customer is to pay the shipment cost back. If Total Lights sent the wrong item to you, we will also pay the cost of shipping the product back.
Our exchange policy allows you 90 days within purchase to exchange your product for another. You will still need to send us an email at firstname.lastname@example.org to receive your RMA number.
Whether you use UPS, USPS, FedEx, or any other shipping carrier, we recommend purchasing a tracking number to track your product back to us. If we offer to send you a mailing label for shipping back, we will send you one with the tracking number on it.
Return or Exchange Period
Please allow us 7 – 14 days after your product is returned to us to complete the process. If we return your money, it can take up to a week to see the credit on your statement. If it’s an exchange, the timeframe depends on the availability of the product. We will communicate all of this through e-mail and phone if necessary.
When you first e-mail us for a return or exchange, please allow within 24 – 48 hours to respond. Our business hours are from 8:00 am – 5:30 pm (Central Standard Time) Monday to Friday.
According to the law, we charge sales tax on orders shipping to Texas (8.25%). For other states, there is no applicable sales tax as this is an online order.